Skip to content
Medusa

Services

What comes after the purchase.

A jeweller is judged ten years after the sale. Here is what we do during those ten years.

Repair & care

Soldering, clasp replacement, link straightening, repolishing. Steam cleaning free for life on our pieces.

Quote within 24 h

Resizing

A ring bought from us is sized to your finger free of charge, for life. Others, from $60.

48 h in the workshop

Gold buyback

Weighed and assayed in front of you, paid at the day's London fix, with no house discount.

Immediate payment

Setting & engraving

Remounting an inherited stone, hand engraving a signet table or a wedding band.

1 to 3 weeks

Watchmaking

Battery change, bracelet sizing, pressure testing, full service of automatic movements.

Depends on calibre

Insurance appraisal

Detailed, photographed certificate, accepted by Canadian insurers.

$75 per piece

Financing

From 3 to 48 equal payments.

We work with Affirm. The application takes two minutes, the answer is immediate, and the rate is shown before you confirm — never after.

Amount financed
From $200 to $30,000
Term
3, 6, 12, 24, 36 or 48 months
Answer
Immediate, with no impact on your credit score
Hidden fees
None. No early repayment penalty

Guides

Finding the right measure.

Measure at the end of the day, at room temperature: that is when the hand is at its true volume.

Chain lengths
Length Falls at Recommended for
16" Base of the neck Worn alone, open neckline
18" Collarbone The most versatile, with or without a pendant
20" Below the collarbone A light pendant
22" Upper sternum A wide chain worn alone
24" Mid sternum A heavy pendant, worn over clothing
26" Lower sternum Layering two chains
Measuring a finger without a ring sizer

Wrap a 6 mm strip of paper around the base of the finger, mark the overlap, then measure the length. Divide by 3.1416: you get the diameter in millimetres, which maps to the North American size. When in doubt between two sizes, take the larger.

Measuring a wrist

Measure with a soft tape just above the wrist bone, then add half an inch for a close fit, a full inch for a looser drape.

Delivery & returns

Shipped within 48 business hours by Canada Post, insured and tracked, signature on delivery. Free delivery over $500. Returns accepted for 30 days on any unworn piece in its original case, excluding bespoke work and personalised engraving.

Privacy

We keep only the data required for your order and your warranty. No resale, no advertising sharing. You may request deletion of your file at any time.

The Medusa Circle

The rare pieces go before they reach the window.

One letter a month: certified watch arrivals, one-of-a-kind pieces leaving the workshop, and invitations to private evenings in store.

One-click unsubscribe. We never share your address.